FAQ

How Do I Place An Order?

Hello and Welcome to Pawsitively Refreshing. To place a bulk order such as pocket hugs for wedding favors, please contact us via email: rhondab@pawsitivelyrefreshing.com or call Rhonda at: (905)922-6780. If you like, you can even click the Let's Chat button on the lower right hand side of your screen.

All other orders, you would just click the buy now button, and purchase your gift as you normally would with other websites.

Processing and Shipping Policy Order Processing Time All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving payment. Orders placed after 5pm will be processed the next business day. If we experience a high volume of orders, processing times may be extended. Customers will be notified in such cases. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Free Shipping: Free shipping on all orders over $100 across Canada. Free shipping to Durham Region. Standard Shipping: Rates are calculated at checkout based on location and weight. Shipping Carriers: We use Canada Post and Chit Chats for order delivery. Estimated delivery times: Standard Shipping: Typically 5-10 business days Delivery times vary based on location and selected shipping method. Shipping Restrictions We currently ship to Canada only. We do not ship to restricted locations, P.O. boxes, etc. Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through Canada Post or Chit Chats websites. Lost or Delayed Shipments If your order has not arrived within the estimated time frame, please contact us at rhondab@pawsitivelyrefreshing.com. We are not responsible for shipping delays caused by the carrier or incorrect addresses provided by the customer. Damaged or Missing Items If your order arrives damaged or missing items, please contact us within 5 days of delivery with photos of the damaged package. We will work with you to provide a replacement or issue a refund as per our return policy. Contact Information For any shipping-related questions, please reach out to us at brianneb@pawsitivelyrefreshig.com.

Returns & Refunds Updated: February 14, 2025 1. Returns We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of receiving your order for a refund or exchange, subject to the following conditions: Items must be returned in their original condition, unused, and in the original packaging. Proof of purchase (receipt or order confirmation) must be provided. Certain items, such as personalized products, and sale items, may not be eligible for return. Customers are responsible for return shipping costs unless the item is defective or incorrect. 2. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 business days. Original shipping charges are non-refundable. If the refund is delayed, please check with your bank or payment provider before contacting us. 3. Exchanges If you need to exchange an item for a different size, color, or model, please contact us within 5 days of receiving your order. Exchanges are subject to availability. 4. Defective or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging. We will provide a replacement or full refund at no additional cost to you. 5. How to Initiate a Return To initiate a return, please contact our customer service team at rhondab@pawsitivleyrefreshing.com. Provide your order details and reason for the return, and we will guide you through the process. 6. Contact Information For any questions regarding our returns and refunds policy, please reach out to us at rhondab@pawsitivelyrefreshing.com This policy is subject to change without prior notice. Please review our policy periodically for updates.

Privacy Policy Effective Date: February 14, 2025 1. Introduction Welcome to Pawsitively Refreshing. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pawsitivelyrefreshing.com or use our services. 2. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, payment details, etc. Non-Personal Information: Browser type, device information, IP address, cookies, and usage data. 3. How We Use Your Information We use the collected information to: Provide, operate, and improve our services. Process transactions and send related information. Respond to customer inquiries and support requests. Send promotional materials (with your consent). Detect, prevent, and address security or technical issues. 4. How We Share Your Information We do not sell, trade, or rent your personal information. However, we may share your information with: Service Providers: To assist in service delivery. Legal Authorities: When required by law. Business Transfers: In case of mergers or acquisitions. 5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. 6. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. 7. Data Security We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. 8. Your Rights and Choices Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, and objection to processing. 9. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date. 11. Contact Us If you have any questions about this Privacy Policy, please contact us at: Pawsitively Refreshing rhondab@pawsitivelyrefreshing.com(905)922-6780

Secure Ordering & Payment Options

We offer many types of payments from all major credit cards, apple pay and android pay.